How much does delivery cost?

Standard UAE shipping is AED 25. Free UAE delivery is available on orders of AED 350 or more. Final charges are shown at checkout.

How long does delivery take?

Orders are processed within 1–2 business days, with delivery within 3–5 business days depending on location. Standard UAE shipping is AED 25; free UAE delivery is available on orders of AED 350 or more. International delivery times and charges depend on the destination; contact us for details. Final charges are shown at checkout.

What is your return policy?

You may request a return or exchange within 5 days of delivery for products in their original, unopened condition and full packaging. Proof of purchase is required. For a damaged or incorrect item, contact us within 48 hours of delivery. See our Returns & Exchange page for full details.

Returns & Exchange

How do I choose a suitable product?

Check the product information and manufacturer’s label for the intended animal and use. Ask your veterinarian about suitability and directions. Contact our team for product availability and ordering help.

What payment methods can I use?

The available payment methods are displayed at checkout before you complete your order.

How can I contact you?

Visit our Contact Us page for ordering and delivery support.